Know the moment a customer changes their order

Get real-time notifications when customers edit products, update addresses, change shipping methods, or cancel orders. Stay informed without hovering over the Shopify admin.

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Powering post-purchase operations for Shopify Plus merchants like

Features

Configurable alerts for every change type

Shipping address

Customers can update their full shipping address (street, city, state, zip, country) directly from the order editing portal.

Built-in validation

SelfServe validates address changes in real-time to prevent invalid entries.

Configurable alerts for every change type

SelfServe sends notifications for every type of customer-initiated order change. You choose which events matter to your team and how you want to be notified.

Configure notifications for: items added, items removed, quantity changes, shipping method changes, address updates, and order cancellations. Turn individual notification types on or off based on your workflow. Receive alerts via email or in the SelfServe dashboard.

Notifications + automated tagging = complete visibility

Pair real-time notifications with automated order tagging to build a complete audit trail. Get notified and tag the order simultaneously so your team and your automations are always in sync.

Learn about Automated Tagging

The post-purchase problem

Recovering revenue on auto-pilot

See what SelfServe merchants are saving on support costs and adding in upsell revenue.

Reduced support tickets by 47% in 60 days

12.4x ROI · 82 self-service edits

$8,234 in upsell revenue recovered in 90 days

34.1x ROI · 154 edits processed

Average resolution time went from 8 min to 0 min

28.7x ROI · 61 order edits

Never miss a customer order change

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Customer testimonials

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Great app with a great team behind it! There was a small bug with the upsell widget and they fixed in 20 minutes. Thanks a lot!
SelfServe Order Edits + Upsells does exactly what it promises and does it exceptionally well. It empowers customers to fix their own mistakes, swap variants, and add items post-purchase without creating support tickets or operational chaos.
The support helped me out way out of office hours, thanks so much!
This app has been a game-changer for our store. One of the biggest pain points we had was customers emailing us to fix small order mistakes such as wrong variant, wrong address, or wanting to add an extra item after checkout. With SelfServe, all of that is now handled automatically without my support team needing to step in. When I needed support, the team had a dedicated group to handle my issue and resolved it very quickly. That gave me extra confidence in using the app long-term. Overall, this app has reduced support tickets, improved customer satisfaction, and added extra sales. Highly recommended!
The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.
Honestly this app is so good. We used to get SO many emails about wrong adresss or people wanting to change their order. Now they just do it themselves on the order status page and it saved us so much time. The upsell thing is also pretty cool, gotten us a few extra sales. def recommend it.
I thought the upsell part was just a gimmick. I got this so customers would stop bugging me to change their address. But I threw a couple of our smaller items up as post-checkout 'add-ons' just to test it... and people are actually buying them! It's wild.
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