Happy merchants make us happy

Great app with a great team behind it! There was a small bug with the upsell widget and they fixed in 20 minutes. Thanks a lot!

SelfServe Order Edits + Upsells does exactly what it promises and does it exceptionally well. It empowers customers to fix their own mistakes, swap variants, and add items post-purchase without creating support tickets or operational chaos.

The support helped me out way out of office hours, thanks so much!

This is a great way to let your customers edit order details post-purchase. The app UI is nicely done, and onboarding is simple. You can easily define what can be edited and under what rules. The team is responsive and can help you integrate with any fulfillment provider.

Unfortunately, our customer base isn't used to editing orders themselves, so the app ultimately wasn't a fit for our store.

The support helped me out way out of office hours, thanks so much!

This app has been a game-changer for our store. One of the biggest pain points we had was customers emailing us to fix small order mistakes such as wrong variant, wrong address, or wanting to add an extra item after checkout. With SelfServe, all of that is now handled automatically without my support team needing to step in. When I needed support, the team had a dedicated group to handle my issue and resolved it very quickly. That gave me extra confidence in using the app long-term. Overall, this app has reduced support tickets, improved customer satisfaction, and added extra sales. Highly recommended!

The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.

This app enables customers to edit their own orders without contacting your customer service team. You can configure how long orders are self-editable, and also exclude certain types of orders. The rule-based configuration is very flexible and easy to understand. It also works well with downstream shipping software like ShipStation.

The ability for a customer to add to their order (upsell) in addition to editing it is a nice benefit as well. Very good app with a strong support team as well. Nice job.

It's a game-changer when you're in campaign. Lots of orders coming in and lots of mistakes made by customers. Works like a charm!

This app definitely lives up to its name. We’ve had a lot of problems with people filling in a wrong address and giving customers the option to change it by themselves has been very big for our support team. Upsells are also a great addition. Other upsell apps we’ve explored charged either a percentage of all upsold items or were far more expensive than this one month over month.

Support has also been outstanding, promptly resolving any issue we might have or being very fast to react on small feature requests.

The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.

This app does exactly what it says. Customers can fix their own typos in their shipping address, which is a big problem for Eastern European. Also, it was surprising to me how many people actually take advantage of the upsells on the order status page.

Honestly this app is so good. We used to get SO many emails about wrong adresss or people wanting to change their order. Now they just do it themselves on the order status page and it saved us so much time. The upsell thing is also pretty cool, gotten us a few extra sales. def recommend it.

I thought the upsell part was just a gimmick. I got this so customers would stop bugging me to change their address. But I threw a couple of our smaller items up as post-checkout 'add-ons' just to test it... and people are actually buying them! It's wild.