Last updated: 19.03.2026
Cookie Policy
1. Introduction
This Cookie Policy explains how SelfServe ("we," "us," or "our") uses cookies and similar tracking technologies on our website at selfserve.app (the "Website") and within the SelfServe application (the "App").
This policy should be read alongside our Privacy Policy at [selfserve.app/privacy-policy], which provides more detail on how we collect and use personal information.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.
Similar technologies include pixels, web beacons, local storage, and session storage. When we refer to "cookies" in this policy, we mean all of these technologies collectively.
3. How We Use Cookies
We use cookies for the following purposes:
To make our Website and App function properly. Some cookies are essential for you to browse our Website and use its features. Without these cookies, certain services you have requested cannot be provided.
To understand how visitors use our Website. We use analytics cookies to collect information about how visitors interact with our Website, including which pages are visited most often, how long visitors spend on each page, and whether visitors encounter error messages. This helps us improve how our Website works.
To remember your preferences. We use functional cookies to remember choices you make (such as cookie consent preferences) so we can provide a more personalized experience.
4. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Website and App to function. They enable core features like page navigation, secure areas, and session management. You cannot opt out of these cookies because the Website would not work without them.
CookieProviderPurposeDuration__sessionselfserve.appMaintains your session when logged into the App dashboardSessioncookie_consentselfserve.appStores your cookie consent preferences so we don't ask repeatedly12 months__cf_bmCloudflareBot detection and security protection30 minutes__cfruidCloudflareRate limiting to protect against denial-of-service attacksSession
Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting information anonymously. We use this data to improve our Website and content.
CookieProviderPurposeDuration_gaGoogle AnalyticsDistinguishes unique visitors to our Website. Used to calculate visitor, session, and campaign data for site analytics2 yearsga[ID]Google AnalyticsMaintains session state2 years_gidGoogle AnalyticsDistinguishes unique visitors24 hours_gatGoogle AnalyticsThrottles request rate to limit data collection on high-traffic sites1 minute
[Note: If you use a different analytics provider such as Plausible, Fathom, PostHog, or Mixpanel, replace the Google Analytics cookies above with the correct ones for your provider. If you use a privacy-first analytics tool that does not use cookies, you can remove this section entirely and note that in Section 6.]
Functional Cookies
These cookies allow the Website to remember choices you make and provide enhanced, personalized features.
CookieProviderPurposeDurationpreferred_themeselfserve.appRemembers if you selected light or dark mode on the Website12 monthsref_sourceselfserve.appTracks the referral source for your visit so we can attribute signups to the correct marketing channel90 days
Marketing Cookies
[Note: Only include this section if you actually run retargeting or advertising. If you do not use marketing cookies, remove this section entirely and state in Section 6 that you do not use marketing or advertising cookies.]
We currently do not use marketing or advertising cookies. If we introduce them in the future, we will update this Cookie Policy and request your consent before placing them.
5. Cookies in the SelfServe App
The SelfServe App is embedded within the Shopify admin and the Shopify order status page. Within the App context, we use only strictly necessary cookies required to maintain session state and authenticate your connection. We do not place analytics or marketing cookies within the App itself.
The Shopify platform may set its own cookies when you access the Shopify admin or a storefront page that contains the SelfServe editing widget. Those cookies are governed by Shopify's own Cookie Policy and Privacy Policy.
6. Your Choices
You have several options for managing cookies:
Cookie consent banner: When you first visit our Website, you will see a consent banner that allows you to accept or reject non-essential cookies (analytics and functional). You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.
Browser settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block cookies, delete existing cookies, or notify you when a cookie is being set. Note that blocking all cookies may affect the functionality of our Website.
Here's how to manage cookies in common browsers:
Chrome: Settings > Privacy and Security > Cookies and other site dataFirefox: Settings > Privacy & Security > Cookies and Site DataSafari: Preferences > Privacy > Manage Website DataEdge: Settings > Cookies and site permissions
Do Not Track: Some browsers send a "Do Not Track" (DNT) signal. We respect DNT signals and will not load analytics cookies if a DNT signal is detected.
Global Privacy Control: We recognize and honor the Global Privacy Control (GPC) signal as a valid opt-out mechanism for non-essential cookies and tracking.
7. Third-Party Cookies
Some cookies on our Website are placed by third-party services that we use. These third parties have their own privacy and cookie policies, and we encourage you to review them:
Google Analytics: [https://policies.google.com/privacy]
We do not control how these third parties use cookies, and their practices are governed by their own policies.
8. Data Retention for Cookie Data
Cookie data is retained for the periods specified in the cookie tables above. Analytics data derived from cookies is retained in aggregated, anonymized form for up to 12 months. After cookies expire, they are automatically deleted from your device.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for regulatory, operational, or legal reasons. When we make changes, we will update the "Last updated" date at the top of this page. If changes are significant, we will reset cookie consent preferences so you can review and make a new choice.
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, contact us at:
Grumspot Ltd. business@grumspot.com, Address: Akad. Boris Stefanov 4, Sofia, 1700, Bulgaria